Qn: How long do I have to wait for the delivery?
Ans: Orders are shipped from Singapore, and we aim to dispatch your order within ten (10) working days of the date the order is placed, subject to the procurement of relevant approvals and permits for both local and international orders. If we are unable to fulfil your order by the estimated delivery date indicated by us, we will notify you directly of such delay.
For orders outside of Singapore, CITES permit is an essential document to be obtained from the relevant department before shipping. Delivery date will depend on the date of issuance of the permit.
Qn: Are your crocodile leather fake?
Ans: All our products are made from farm-bred genuine crocodile skins.
Qn: Where are your products made?
Ans: All our products are made in Singapore.
Qn: How do I take care of the leather products?
Ans: Always clean your leather bags/products with a dry cloth. Do not use water or any chemical sprays eg. Protection spray or wax. Use only cream form wax.
Qn: Can I change the product?
Ans: Returns or exchanges will only be issued to you if the product you have received is faulty by the fault of the manufacturer.
Qn: Is your product water-proof?
Ans: No, they are not water-proof.
Qn: Do you accept repair?
Ans: We only accept repair for our products; and at a fee.