Terms and Conditions
By using this website (the “Site”), you indicate your unconditional acceptance of these terms and conditions (the “Terms and Conditions”). We, Sancho (“Sancho Leather” or “Sancho”, as applicable), reserve the right, in our sole discretion, to update or revise these Terms and Conditions. The continued use of the site following the posting of any changes to the Terms and Conditions constitutes acceptance of those changes.
1. Use of the Site
1.2. Once you complete and submit your registration and become a member, you have opted in to receive email communication from us. You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You agree to immediately notify us in the event of any unauthorized use of your account or other breach of security. In the event that you do not wish to become a member and elect instead to log on with a “Guest” account, you have opted in to receive email communication from us. You are responsible for maintaining the confidentiality of such “Guest” account and all details of the same. You agree to accept responsibility for all activities that occur under such “Guest” account. You agree to immediately notify us in the event of any unauthorized use of such “Guest” account or other breach of security.
2.1. The Site is available to customers who are 18 years and older and who have not been suspended or removed by Sancho for any reason. By either registering as a member or logging on to the Site with a “Guest” account, you represent that you are of legal age and you agree to provide true, accurate, current and complete information about yourself as prompted by the Site's registration form. Membership, whether by way of a registered account or by way of a “Guest” account, is void where prohibited by law.
3. Accuracy of Content Display
3.1. Product images seen on the Site may differ slightly from the actual product that you receive. One product image will be used to represent an entire range of products and given the nature of crocodile skin and the products of the Site, each product may differ slightly in texture, colour and tan.
3.2. The information on this Site is believed to be complete and reliable; however, the information may contain typographical errors, pricing errors, and other errors or inaccuracies. Errors will be corrected as soon as practicable.
3.3. We reserve the right to: (i) revoke any stated offer; (ii) correct any errors, inaccuracies or omission; and (iii) make changes to prices, content, promotion offers, product descriptions or specifications, or other information without obligation to issue any notice of such changes (including after an order has been submitted, acknowledged, shipped or received). We also reserve the right to limit quantities (including after an order has been submitted and/or acknowledged) and to revise, suspend or terminate an event, or promotion at any time without notice. The inclusion of any products or services on this Site at a particular time does not guarantee that the products or services will be available.
4. Genuine Crocodile Skin
4.1. We represent that our products are made out of genuine crocodile skin.
5.1. Orders are shipped from Singapore, and we aim to dispatch your order within ten (10) working days of the date the order is placed, subject to the procurement of relevant approvals and permits for both local and international orders. If we are unable to fulfil your order by the estimated delivery date indicated by us, we will notify you directly of such delay.
5.2. For local deliveries in Singapore, we will deliver your product either through courier Sservice or SingPost. For international deliveries, we will deliver your order through SingPost, TNT, DHL, SF, DPEX, Fedex, or UPS. You will be able to track your order once the order has been despatched.
5.3. All risk and ownership in the product shall pass to you upon signing for delivery and receipt of the product. If the product has been lost in the course of delivery, we will contact the courier company and will resend the product to you upon confirmation. If you unreasonably refuse to accept delivery of a product, the product will be returned to us and we may charge you for any fee, including the cost of the product, and other costs reasonably incurred by us.
6. Price and Payment
6.1. Prices displayed are in Singapore Dollars and are exclusive of GST and freight charges. Prices are also exclusive of any tax and custom duties chargeable by countries outside of Singapore.
6.2. You can pay for an order using PayPal. In doing so, you represent that you are using your own PayPal account with your own credit card. You will be charged once the transaction is completed. Sancho will not be liable for any credit card fraud. The liability of using a credit card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user. You can pay for an order by way of credit card. In doing so, you represent that you are using your own credit card. You will be charged once the transaction is completed. Sancho will not be liable for any credit card fraud. The liability of using a credit card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user.
7. Acceptance of your order
7.1. On successful placement of your order, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and Sancho will be completed when we email you to confirm your order has been accepted.
7.2. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out herein.
7.3. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
7.4. Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
8. Returns and Refund Policy
8.1. Returns or exchanges will only be issued to you if the product you have received is faulty by the fault of the manufacturer. In the event you receive a faulty product by fault of the manufacturer, we will bear the cost of shipping to return or exchange the product. In these circumstances we will notify you by email and any refunds will be paid into the same account used to purchase the order.
9. No Cancellation
9.1. All purchases made on the Site shall be final subject to the terms herein.
10. Proprietary Rights
10.1. You acknowledge and agree that the content, materials and other components (including but not limited to logos, graphics, button icons and page headers) available on the Site are the property of Sancho and are protected by copyrights, trademarks, service marks or other proprietary rights and laws. You agree not to sell, license, rent, modify, distributed, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from content or materials on the Site. Use of the content and materials for any purpose not expressly permitted in these Terms and Conditions is prohibited.
11. Links to Third-Party Web Sites; No Implied Endorsements
11.1. This Site may contain links to other websites on the Internet. You acknowledge that we have no control over such websites and that we are not responsible for the accuracy, content, legality or any other aspect of any linked websites. In no event shall any reference to any third party, third party website(s) or third party product(s) or service(s) be construed as an approval or endorsement by us of that third party, third party website(s) or of any product(s) or service(s) provided by a third party.
12.1. By using this Site, you agree to indemnify, hold harmless and defend Sancho, its parent, subsidiaries and affiliates, and their respective officers, directors, employees, successors, agents, subsidiaries, partners, contractors, vendors, manufacturers, distributors, representatives and affiliates from any claims, damages, losses, liabilities, and all costs and expenses of defence, including but not limited to, attorneys' fees, resulting directly or indirectly from a claim (including without limitation, claims made by third parties for infringement of intellectual property rights) by a third party that arises in connection with (i) your use or misuse of the Site; (ii) your breach of the Terms and Conditions; or (iii) your violation of any law or the rights of a third party. You agree to cooperate as fully as reasonably required in the defence of any claim. Sancho reserves the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you.
13. Disclaimer of Warranty
13.1. The site, its content and all texts, images, merchandise and other information on, accessible from or available through this site are provided on an 'as available' and 'as is' basis without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Specifically, but without limitation, Sancho does not warrant that: (i) the information available on this site is free of errors; (ii) the functions contained on this site will be uninterrupted or free of errors; (iii) defects will be corrected, or (iv) this site or the server(s) that makes it available are free of viruses or other harmful components. Sancho reserves the right to cancel orders before delivery if products are not available or any error is detected.
14. Limitation of Liability
14.1. In no event shall Sancho, its parent, subsidiaries or affiliates or their respective officers, directors, employees, agents, successors, subsidiaries, divisions, distributors, suppliers, affiliates or third parties providing information on this site be liable to any user of the site or any other person or entity for any direct, indirect, special, incidental, punitive, consequential or exemplary damages (including, but not limited to, damages for loss of profits, loss of data or loss of use) arising out of the use or inability to use the site or any information contained thereon or stored or maintained by Sancho, whether based upon warranty, contract, tort, or otherwise, even if Sancho has been advised of or should have known of the possibility of such damages or losses. In no event shall the total liability of Sancho, its parent, subsidiaries or affiliates or their respective officers, directors, employees, agents, successors, subsidiaries, divisions, distributors, suppliers, affiliates or third parties providing information on this site to you for all damages, losses, and causes of action resulting from your use of this site, whether in contract, tort (including, but not limited to, negligence) or otherwise, exceed the amount you paid to Sancho in connection with the applicable event, promotion or event giving rise to such liability. without limiting the foregoing, in no event shall Sancho, its parent, subsidiaries or affiliates or their respective officers, directors, employees, agents, successors, subsidiaries, divisions, distributors, suppliers, affiliates or third parties providing information on this site have any liability for any damages or losses arising out of or otherwise incurred in connection with the loss of any data or information contained in your account or otherwise stored by or on behalf of Sancho.
14.2. You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available through the Site. Because some countries do not allow limitations on implied warranties or the exclusion or limitation of certain damages, in such countries some or all of the above disclaimers or exclusions may not apply and liability will be limited to the fullest extent permitted by applicable law.
15. International Use
15.1. We make no representation that information on this Site is appropriate or available for use outside the Asia region. Those who choose to access this Site from outside the Asia region, do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
16. Risk of Loss
16.1. The items purchased from our Site are shipped by a third party carrier pursuant to a shipment contract. As a result, risk of loss and title for such items pass to you upon our delivery to the carrier.
17. Sancho Affiliates
17.1. Sancho is not affiliated with websites or third parties that sell or advertise our products without a written agreement with us. Sancho reserves the right to void all services, returns, and other policies for orders and Sancho products that were purchased through unauthorized sellers. Sancho is not responsible for any representations by unauthorized sellers.
18. Unavailability of Site; Termination; Fraud
18.1. We may alter, suspend, or discontinue this Site in whole or in part, at any time and for any reason, without notice or cost. We may, in our sole discretion, terminate or suspend your use or access to all or part of the Site or your account or membership, for any reason, including without limitation, breach of these Terms and Conditions. If at any time, we notify you that your access to and /or use of the Site or your account is terminated, you must cease and desist from all such access and/or use immediately. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. In the event these Terms and Conditions or your membership or account are terminated, the restrictions regarding intellectual property matters, the representations and warranties, indemnities, and limitations of liabilities set forth herein (as well as any other of your obligations which by their nature should survive termination) will survive termination.
19. Copyright Infringement; Notice and Take Down Procedures
19.1. If you believe that any materials on this Site infringe your copyright, you may request that they be removed. This request must bear a signature (or electronic equivalent) of the copyright holder or an authorized representative and must: (a) identify the allegedly infringing materials; (b) indicate where on the Site the infringing materials are located; (c) provide your name and contact information; (d) state that you have a good faith belief that the materials are infringing; (e) state that the information in your claim is accurate; and (f) indicate that "under penalty of perjury" you are the lawful copyright owner or are authorized to act on the owner's behalf.
20. Entire Agreement
20.2. This agreement shall be construed in accordance with the applicable laws of Singapore. The Courts at Singapore shall have exclusive jurisdiction in any proceedings arising out of this agreement.