Examples of such 'Personal Data' you may provide to us include your name, passport or other identification number, telephone numbers, mailing address, email address, network data and any other information relating to any individuals which you have provided us in any forms you may have submitted to us, or via other forms of interaction with you.
Generally, Sancho collects 'Personal Data', directly from you, or from publicly available sources or through our website in the following ways:
- when you submit a form for registering as a customer on our website or any other forms relating to any of our Products and Services
- when you interact with our member relations team, for example, via telephone calls, letters, face-to-face meetings and emails
- when you use some of our services, for example, websites and apps including establishing any online accounts with us
- when you request that we contact you, be included in an email or other mailing list
- when you respond to our promotions, initiatives or to any request for additional Personal Data
- when you are contacted by, and respond to, our marketing representatives and customer service team
- when we receive references from business partners and third parties, for example, where you have been referred by them
- when you submit your 'Personal Data' to us for any other reasons.
When you browse our website, you generally do so anonymously. However, please note of other features present. Please see paragraph 4 below on the understanding of Cookies.
- In order to fully access this Site, you must first complete the registration process. During the registration process, we collect personal information such as your name and email address. Once you have completed and submitted your registration, you will be opted in to receive email communication from us.
- We also collect personal information when you choose to use certain features of the Site, such as making purchases or electing to receive text messages about upcoming events or promotions. When you choose to use these additional features, we require you to provide additional personal information such as your phone number, billing and shipping addresses and credit card information, and we may request additional personal information such as your shopping preferences and demographics.
- The Site also makes use of a technology designed to enhance your browsing experience and to provide aggregate non-personally identifiable information about the use of the Site to us.
How Your Information Is Used
We use personally identifiable information in order to give you a more enjoyable, convenient shopping experience and to help us identify and/or provide information, products or services that may be of interest to you. Sancho collects, may use and disclose your 'Personal Data' for the following purposes:
- responding to your queries and requests;
- fulfilling your order(s);
- tracking email invitations you send;
- managing the administrative and business operations of Sancho and complying with internal policies and procedures;
- facilitating business asset transactions (which may extend to any mergers, acquisitions or asset sales, and transfers made as part of an insolvency or bankruptcy proceeding) involving any part of our business or as part of a corporate reorganization, stock sale or other change in control;
- matching any 'Personal Data' held which relates to you for any of the purposes listed herein;
- resolving complaints and handling requests and enquiries through your personalised profile of your shopping history;
- preventing, detecting and investigating crime and analysing and managing commercial risks;
- providing media announcements and responses;
- monitoring or recording phone calls and customer-facing interactions for quality assurance, employee training and performance evaluation and identity verification purposes;
- organising promotional events;
- contact you regarding product and customer related surveys and market research;
- send you marketing and promotional materials in relation to products and services offered by Sancho, including without limitation marketing promotions and services offered by Sancho and sending you customised or targeted marketing on products and services that you would prefer based on your responses to optional questions or surveys on our website;
- legal purposes (including but not limited to obtaining legal advice and dispute resolution);
- conducting investigations relating to disputes, billing or fraud;
- providing postal mailing list (consisting of customer names and postal mailing addresses, but not email addresses) to other companies whose products we believe may be of interest to you. In order to determine those products that we believe may be of interest to you, the information from you and your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources.
- meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on Sancho (including but not limited to responding to regulatory complaints, disclosing to regulatory bodies and conducting audit checks, due diligence and investigations); and purposes which are reasonably related to the aforesaid.
We may share personally identifiable or other information with our parent, subsidiaries, divisions, and affiliates.
We reserve the right to disclose information in order to comply with any court order, administrative or governmental order, or any other requirement of law, or when we, in our sole discretion, believe it is necessary in order to protect our rights or the rights of others, to prevent harm to individuals or property, to fight fraud and credit risk reduction.
If you use a bulletin board, chat room or any other publicly accessible area of the Site, you should be aware that any personally identifiable information you submit there can be read, collected or used by any person for any purpose. We are not responsible for the personally identifiable or other information you choose to submit in these forums.
We use non-personally identifiable information in the aggregate, so that we can improve the Site and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information.
How Your Information Is Protected
We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored in our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved. For a detailed description of the service provider that we have engaged with respect to this aspect of the Site and the relevant policies of such service provider, please write to us.
In addition, only those employees and third parties who need access to your information in order to perform their duties are allowed such access.
Disclosure of Personal Data
Sancho will take reasonable steps to protect your 'Personal Data' against unauthorised disclosure. Subject to the provisions of any applicable law, your 'Personal Data' may be disclosed, for the purposes listed above (where applicable), to the following:
- Sancho's related corporations and employees to provide content, Products and Services to you, address your questions and requests in relation to your customer accounts, subscription and billing or order arrangements with us as well as our Products and Services, to activate, deactivate, install, maintain and operate our systems and/or services;
- companies providing services relating to insurance and consultancy to Sancho;
- agents, contractors or third party service providers who provide operational services to Sancho, such as courier services, telecommunications, information technology, payment, printing, billing, payroll, processing, technical services, training, market research, call centre, security or other services to Sancho;
- vendors or third party service providers in connection with marketing promotions and services offered by Sancho or its preferred partners, including such vendors or service providers assisting Sancho in conducting product and customer related surveys and market research;
- commercial shops and retailers in relation to providing rewards and benefits;
- any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale) involving any of the Companies;
- our professional advisers such as auditors and lawyers;
- relevant government regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority; and
- any other party to whom you authorise us to disclose your 'Personal Data' to.
Accessing and Updating Personal Information and Preferences
If you are a registered user, you may access and update your registration information and your preferences to receive email or other communications from us by sending an email to the Site.
Please note that your friends and contacts may still choose to send email invitations to you. Any user who receives an email invitation to join the Site may choose not to receive such invitations in the future by following the instructions in the email invitations and, in addition, if you are a member, you may also choose not to receive such invitations by changing your preferences as indicated above. Also, you may update or change your personal information or preferences by sending an email to the Site.
We will take commercially reasonable steps to implement your opt-out requests promptly, but you may still receive communications from us for up to ten business days while we process your request.
While we make efforts to accommodate requests to restrict our use of your information, we reserve the right to delete all or any portion of customer information if we are not able to reasonably accommodate a requested restriction.
Children's Privacy and Parental Controls
We do not solicit any personal information from children. If you are not 18 or older, you are not authorized to use the Site. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors.
This Personal Data Protection Policy and your use of this website shall be governed in all respects by the laws of the Republic of Singapore.